Cancellation Policy

Customer needs to place a call at call Center no +91-8318602649 within 2 days of order placement and 24hrs of order delivery to cancel the order.
Once cancellation request has been placed with Customer Service, it usually takes about 5 days to have the product picked from your place. Refund will be credited to original payment method within 7 business days
In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the payment would depend on the mode of payment chosen by you.
Return of products will be accepted Within 7 days, only if the products are returned in a saleable condition with the tags unbroken and in their original packaging, in an unwashed and undamaged condition.

*Please note that www.faydamartshop.com 7 Day Returns Policy”
*Refund/ replacement for goods/ merchandise is subject to inspection and checking by www.faydamartshop.com
*Damages due to neglect, improper usage or application will not be covered under our cancellation policy.
*Some special rules for promotional offers may override www.faydamartshop.com 7 Day Returns Policy.”
*Please note that the Cash on Delivery convenience charge would not be included in the refund value of your order as this is a non-refundable charge.

 

Exchange policy

If you are recieving any damaged or defective products please contact us within24-48hrs

Replacement/Exchange orders will be delivered within 7 business days

You need to call the customer care at +91-7836882658 Or Mail us on Pkenterprises653@gmail.com within 24 hrs of order delivery.

Replacement/Exchange orders will be delivered within 7 business days

You can return a product hassle free in a few simple steps. However, do give us a call and we can help you with the steps to follow in case of exchange:

1) Place your item in its original packaging.
2) Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice.
3) Keep the product and the package ready in case of a www.faydamartshop.com Pick up
4) If you are sending it on your own make sure you seal it properly
You can choose to:
(a) Schedule a pickup using our logistics partner, at our cost, by calling us ,it usually takes about 3 days to have the product picked from your place
or
(b) Send it at your convenience to our address below and get a voucher for Courier charges up to a maximum of Rs 160/- per kilogram of shipment. Once you incur courier charges please email us the scanned copy of the receipt within 10 days of the return. We will refund your courier charges up to a maximum of Rs 160/- per kg. If you are unable to send the scanned copy of the receipt within 10 days of the return request, we will refund you a flat Rs 100 against the courier charges.